1. About This Policy
This Privacy Policy describes how Lucoum ("we", "our", "us"), operating at lucoum.com and located at 253 North Teseen Street, after El Kebabbgy Palace, New Cairo 1, Cairo Governorate 11835, Egypt, collects, uses, stores, and protects personal data submitted by visitors and clients of this website.
This policy is written in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 (PDPL) and its executive regulations, which govern the processing of personal data in Egypt. By using this website, you acknowledge that you have read and understood this policy.
2. Information We Collect
We may collect the following types of personal information when you use this website or contact us:
Information you provide directly: When you submit a contact form, you provide your name, email address, and the content of your message. This information is transmitted to us via your email client using the mailto protocol.
Information collected automatically: When you visit lucoum.com, certain technical information may be collected automatically, including your IP address, browser type, operating system, pages visited, and the date and time of your visit. This information is collected through standard web server logs and, if you consent, through analytics cookies.
Cookie data: Depending on your cookie preferences, we may collect data through cookies as described in our Cookie Policy.
3. How We Use Your Information
Personal information collected through this website is used for the following purposes:
To respond to enquiries you submit through the contact form. To provide information about coaching services offered by Lucoum. To improve the functionality and content of this website based on usage patterns. To comply with legal obligations applicable under Egyptian law.
We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing
Under the Egyptian Personal Data Protection Law No. 151 of 2020, we process personal data on the following legal grounds:
Consent: When you submit a contact form, you consent to us processing the information you provide in order to respond to your enquiry. You may withdraw consent at any time by contacting us at info@lucoum.com.
Legitimate interests: We process technical log data based on our legitimate interest in maintaining the security and performance of this website. This processing does not override your rights and freedoms.
Legal obligation: Where required by Egyptian law, we may process data to comply with applicable legal requirements.
5. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law.
Contact form submissions are retained for a reasonable period to enable us to respond to your enquiry and maintain records of our communications. Technical log data is typically retained for a period not exceeding 12 months. If you request deletion of your data, we will action that request within a reasonable timeframe, subject to any legal retention obligations.
6. Data Sharing and Transfers
We do not share your personal data with third parties except in the following limited circumstances:
Service providers: We may share data with trusted service providers who assist in operating this website, such as web hosting providers. These providers are contractually obligated to protect your data and may not use it for their own purposes.
Legal requirements: We may disclose personal data if required to do so by Egyptian law, court order, or governmental authority.
We do not transfer personal data outside of Egypt except where appropriate safeguards are in place and such transfer is permitted under the Egyptian PDPL and its executive regulations.
7. Your Rights Under Egyptian Law
Under the Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights with respect to your personal data:
Right to access: You may request a copy of the personal data we hold about you.
Right to correction: You may request that inaccurate or incomplete personal data be corrected.
Right to erasure: You may request that we delete your personal data, subject to any legal retention requirements.
Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us at info@lucoum.com. We will respond within the timeframe required by applicable law.
8. Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration. These measures include secure data transmission where applicable and restricted access to personal data within our organization.
No method of transmission over the internet is entirely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided personal data through this website, please contact us at info@lucoum.com and we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last updated. Continued use of this website following any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
For questions about this policy, contact us at: info@lucoum.com or by post at 253 North Teseen Street, after El Kebabbgy Palace, New Cairo 1, Cairo Governorate 11835, Egypt.